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TECH SUPPLIER365体育投注官网 Jul 2020 - IDC Survey Spotlight - Doc # EUR146736020

Will Customer Experience Matter More in the "Next Normal"?

By: Filippo BattainiHead of IDC Retail Insights, Europe

Abstract

This IDC Survey Spotlight discusses the importance of customer experience for retailers in preparation for the "next normal." Based on the results from the IDC Global Retail Innovation Survey, 2020, and the IDC Global Retail Innovation Survey, 2019, this document provides an overview of how retailers see the importance of customer experience evolving for a return to growth in the run-up to the "next normal" and highlights opportunities for IT vendors and services providers to support these companies.


Coverage

Subscriptions Covered

IDC Retail Insights: Worldwide Retail Customer Experience and Commerce Strategies365体育投注官网


Regions Covered

Worldwide365体育投注官网


Topics Covered

Customer relationship management applications365体育投注官网


Vertical Markets

Experiential retail


Content
  • 2 slides


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